If you have questions, please feel free to contact us at firstname.lastname@example.org before bidding or purchasing. If you received a defective product, please email us immediately. We will gladly exchange it within 7 days of item received OR send alternative for that item if we don't have inventory. Buyer must pay return shipping charges under all circumstances. We will pay for shipping it back to the buyer. All returns must include a return authorization # from us. We do not provide any refunds at all.